- Somehow I don't feel the need to have or spend on technical support! Is it required?
Technology is prone to issues and glitches; while troubleshooting can be a tedious task for you it is also extremely expensive when done by local service providers. Local service providers, computer repair shops etc are not only expensive they are restricted to the brands they service. At iYogi, once you subscribe, you are transferred to our tech support technician who provides you with accurate explanations about your computers problem via phone or remote support. You are charged a single annual subscription amount of $169.99 which gives you unlimited technical support service the whole year round.
- Is the iYogi service economically viable?
When compared to any other Technical Support Service provider, an iYogi technical support service is the most financially viable option available. On an average various other providers charger anywhere between $200 - $300 per year or $20 per month. On an hourly basis there are many that charge anywhere ranging from $75 to $100 per hour. God forbid your problem takes 5 hours to solve!!! iYogi has one annual charge of $169.99 which includes unlimited technical support all year round. No matter what / how big / how complicated / or how much time it might take to resolve the issue, you can call us to resolve a new issue every day, yet iYogi would still charge just $169.99 annually.
- What's the difference between iYogi and other technical support service providers?
While plenty of technical support service providers exist iYogi stands out on a number of parameters, be it financial viability, services offered or customer satisfaction. We are a 24/7 service that offers a one-stop shop for anything and everything related to computer troubleshooting. iYogi technicians are trained to ensure a high standard and quality of work performed. More importantly the support provided by iYogi is not restricted to specific brands or products, we provide support for all brands and all computer products unlike other service providers.
- What happens if I'm not satisfied by the service provided by an agent?
iYogi aims at delivering best-in-class service to all customers, which is why iYogi has a dedicated team which focuses only on customer satisfaction. If you are not satisfied with the service provided by an agent, we provide an easy way for you to post your feedback. This valuable feedback would help guide us in serving you in a better. Please E-mail us your suggestions / queries at
custeomerservice@iyogi.com
- If my issue is not resolved by a technician the first time then what do I do?
With 24/7 technical support service & over 5000 tech experts trained, ready and waiting to resolve your issues; it is a rare case where a customer may not be satisfied with the support provided by an agent. But none the less, if such a case does come up we advise our customers to contact iYogi again, in which case a different technician will help you to solve the issue instantly anytime.
- What happens if my issue is not resolved or a technician is unable to resolve it?
iYogi has over 5000 tech experts who are trained, ready and waiting to resolve your issues. We interact with over four hundred thousand customers who come to us again and again only because we provide the best support. If iYogi is unable to resolve the issue we would request you to give send your feedback by logging on to (url…) or send us an E-mail at
custeomerservice@iyogi.com
- My issue was not supported by iYogi, what do I do?
While iYogi strives to ensure the highest levels of customer satisfaction and presently has a 95% resolution rate, there might be a case where an issue projected by a customer is not supported by the iYogi support service. If such a case arises we recommend you send in your feedback to (url…) or send us an E-mail at
custeomerservice@iyogi.com so that we may be able to look into the matter and ensure such a situation does not arise again.
- I had to wait for a while before a technician could attend to my issue!
iYogi aims to ensure the highest levels of customer satisfaction. It is because of this reputation that over four hundred thousand customers keep coming back to us for assistance. Due to such large volumes there might be a rare occasion where your call was not attended or was attended but after a while. We apologize for the inconvenience but just because we made you wait does not mean we don't appreciate you any less. If your problem is urgent and you cannot wait we recommend you log on and via chat assistance have an iYogi Technician resolve your issue.
- I was unable to understand the accent / language of the technician!
iYogi has over 5000 tech experts. If you are unable to understand a technician because of his / her language or accent then you may request for technical support via chat or call back to speak to a different technician.
- I've come across many sites / blogs / articles that don't show iYogi in good light! How are you the best?
A 24/7 service, 95% resolution rate, over 5000 tech experts and over four hundred thousand customers, iYogi is likely to have competitors and in this competitive world the Internet is an easily accessible medium. Because anyone can post anything on the web, we recommend prospective customers to either go through our website, give us a call or write in your queries at
custeomerservice@iyogi.com
- The charges applicable for the subscription were not clear at the time of registration!
iYogi tech experts are trained and qualified to ensure customer satisfaction. Our goal is to educate customers about each and every service / feature / cost before a decision is made or a go ahead given. A subscription is just an option to ensure safety and security of your computer for a long duration of time and is not a mandatory function. Customers are also educated about the annual subscription that they need to pay to get our subscription before the registration.
- I managed to resolve my issue on my own, do I still need iYogi?
A computer related issue varies. While some issues are simple and easily resolved by computer savvy users, there are more complicated issues which come up as well. The complicated issues, like registry etc require technical knowledge and any attempt made by a non technical individual could lead to a system crash. We recommend our customers to contact iYogi when faced with an issue and allow us to resolve it while they sit back and relax.
- I reached iYogi by mistake, do I still have to buy?
While we would advise you to see this 'mistake' as an opportunity we would also like to inform you that, No! You are not required to buy the subscription. We would however advise you to go through our website and see the benefits you could gain from availing iYogi support services.
- I would want to deal directly with the OEM / Vendor (Microsoft, McAfee), is that a good idea?
While a few customers prefer contacting vendors directly we would recommend otherwise. Reason being, each time you contact a vendor you would have to entertain visitation charges, repair charges etc every time. Also, vendors are restricted to a particular brand they service and would not necessarily rectify the problem if another brand product is involved. The main advantage of getting a subscription from iYogi is, apart from not being brand restricted after your onetime charge of $169.99, you don't need to pay each time when you face an issue.
- I'd like to give direct feedback to the company, how do I do this?
- I have the option of registering with another provider other than iYogi and I'm not sure if I should go ahead! Should I?
Before making a decision we would advise you cheack all features available to the service being offerd to you by the other technical support service provider and compare it with the features availble with iYogi. Once you weight out the advantages with iYogi you will see the decision was easy.
- I had an issue I solved it, If I managed to resolve the issue myself then why should I call iYogi?
While iYogi supports customers to try and solve the simpler issues on their own, we still provide a stap by stap process which is available online. We do not recommend our customers to attempt solving complex issues on their own as it may lead to loss of data or total system failure.
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